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Cancellation & Return Policy

 

General Doubts

Q. How Can I Cancel My Whole Order ?

 

 -- To cancel any order, please reach out to our Customer Service team on 020-65208051 or ceo@dolphinlabs.net

Q. How Can I Cancel Certain Items From My Order ?

 

-- You can cancel any product from your order before it has been dispatched. To cancel an item, please reach out to our Customer Service team on 020-65208051 or ceo@dolphinlabs.net.

 

Q. What do I do if an item receive is Defective (Broken / Leaking / Expired) ?

 

-- We have a no questions asked return policy. In case you are not satisfied with the product received, you can return it with our delivery person at time of delivery or contact our Customer Service team at 020-65208051 or ceo@dolphinlabs.net and we will do the needful. We request you to check all the items at the time of delivery.

Q. What is the process for a refund in case of Cancellation or Return ?

 

-- The amount will be refunded to you. In case of credit card payments, the money can also be refunded to your account within 8 working days. You can always contact our Customer Service team on 020-65208051 or ceo@dolphinlabs.net for any further assistance on the issue. Please note: Cash refunds are not a part of our refund policy.

 

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