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Privacy Policy

 

  Your privacy is important to Dolphinlabs. We want to make you feel comfortable and secure shopping in our store. This privacy policy explains the types of information we gather, how it is protected, what we do with it and how you can correct or change information. By shopping at Dolphinlabs.net, you are accepting the practices described in this Privacy Policy.

        Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. Your use of dolphinlabs.net means that you accept the practices described in this Privacy and Security Policy as changed from time to time.

 

 General Doubts

Q. What Personal Information is collected and how ?

 

-- While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. When you register with dolphinlabs.net, you provide us with your name, billing and delivery addresses, e-mail address, telephone number, etc. You select a username and password allowing you access to the dolphinlabs Service. Your password should be kept strictly confidential to prevent unauthorized use. While using the dolphinlabs Service, you may give us special shopping and delivery instructions, which we store and use to pick and deliver your order to your specifications We do use your contact information to send you offers based on your previous orders and your interests.

Q. What Cookies are Collected ?


-- Dolphinlabs also receives and stores certain types of information whenever you interact with us through the use of "cookies." Cookies enable our systems to recognize your browser and to provide you with certain shopping features. These "cookies" allow us to give you customized and personalized service and helps us identify ways to improve your shopping experience. The "help" portion of the toolbar on most browsers will tell you how to reject or disable cookies or receive notice when a new cookie appears. If you choose to reject or disable cookies, you will be unable to use those dolphinlabs Services that require the use of such cookies. dolphinlabs.net's cookies do not contain any of your personally identifiable information.

-- If you transact with us, we do not collect information, such as a credit / debit card number and a credit / debit card expiration date. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

 

Q. How does Dolphinlabs use your information ?


-- Dolphinlabs uses your information to provide the dolphinlabs Service and to enhance and personalize your shopping experience. Dolphinlabs does not sell personal information about individual customers (such as name, address, e-mail address, credit card information) to third parties, sell or rent lists of customers or use information about individual customers except to provide the dolphinlabs Service or as described below. Dolphinlabs may use aggregated information regarding its customers and usage of the dolphinlabs Service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes. Dolphinlabs may employ other companies and individuals to perform certain functions such as delivering packages and analyzing data. They may have access to personal information to perform their functions.

 

 Q. What is Dolphinlabs privacy with links to other sites ?


-- Our site links to other websites that may collect personally identifiable information about you. dolphinlabs.net is not responsible for the privacy practices or the content of those linked websites.

 

Q. What are the Security Precautions ?


-- Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

 

Q.Is it safe to use Credit/Debit card or Netbanking on Dolphinlabs ?


-- Yes, shopping at dolphinlabs.net is 100% safe. All Credit card and Debit card payments on dolphinlabs are processed through secure and trusted payment gateways managed by leading Indian banks. Furthermore, the Banks might ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction extremely safe and secure. You can be assured that dolphinlabs offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

 

Q. Does Dolphinlabs store my Credit/Debit card information ?


-- Dolphinlabs does not store any of Credit/Debit card details provided to you. Dolphinlabs directly takes you to the bank page where you provide all information. The bank in turn stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.

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